FAQ'S


FAQ'S - FREQUENTLY ASKED QUESTION

ARE FIDELO WALLET BEST CARRIED IN THE FRONT OR BACK POCKET?Our line of minimalist wallets can be kept in any pocket - pants, shirt, jacket, coat or even in a bag.

 

ARE FIDELO MINIMALIST WALLETS DURABLE?FIDELO products are designed to be not only attractive but extremely durable. Our focus is crafting beautiful pieces that also serve a purpose. Giving the user a feeling of confidence that their new wallet will stand up to everyday wear and tear.

Will the FIDELO wallets scratch or chip?
Our Wallets are all created with only premium materials to ensure the longevity of the product.

DO FIDELO WALLETS MAKE GOOD GIFTS?
YES, FIDELO wallets make the best gifts for, Fathers Day, Valentines, Christmas, Anniversary, Graduation, Birthday or just because.

Each wallet arrives in Premium Packaging. Don’t worry, our same 
RISK-FREE 100% Money Back Satisfaction Guarantee applies to gift purchases as well!

WHAT IS YOUR RETURN POLICY?
Purchase RISK-FREE with FIDELO's 30 100% Money Back Guarantee!1If you happen to have any issues whatsoever with your purchase, send us an email at support@fidelodesigns.com and our customer support team will make sure they respond to your issue within 24 hours.

HOW DO FIDELO PRODUCTS SHIP?
All FIDELO products currently ship through Amazons award-winning fulfillment facilities ensuring our customers receive the best price and selection of shipping options available.

ARE FIDELO PRODUCTS AVAILABLE INTERNATIONALLY?
No, currently FIDELO products are only shipped within the U.S.A

WHAT IF I HAVE A QUESTION ABOUT A FIDELO PRODUCT?
Please contact us at support@fidelodesigns.com with any questions or comments

WHAT ARE FIDELO RINGS MADE OF?
FIDELO's wedding rings are made from a durable & lightweight medical-grade silicone. Our premium silicone is flexible,  scratch resistant, non-porous and non-conductive. Please consult your physician if you have any questions or concerns about allergies.  

WILL MY FIDELO RING STRETCH?
Yes. This is one of the benefits of a silicone ring! FIDELO rings have been designed with the right balance of elasticity in order to allow the ring to expand to get over enlarged knuckles or injured fingers but will return to its original size once on. Your FIDELO ring will maintain it's original size while being worn. 

WHAT IS A COMFORT FIT INTERIOR?
The big difference between a Comfort Fit Interior and a Standard Flat Interior is as the name would imply, it's more comfortable! Having a curved interior allows minimal contact with the skin allowing increased air flow between the skin and finger. This increased air flow eliminates irritation commonly caused by flat ring interiors from trapped moisture. This unique curved interior will also make it feel as if you weren't even wearing a ring and you can't get more comfortable than that!

WHAT IF I AM ALLERGIC TO SILICONE?
Our rings are made of 100% medical grade silicone that is hypo-allergenic but there still could be a chance that someone may experience an allergic reaction to a FIDELO ring.   If you are concerned at all about the possibilities of an allergic reaction to silicone, please consult with a physician before purchasing your FIDELO Silicone Wedding Ring.

WHY DID MY PAYMENT NOT GO THROUGH?
Typically the problem is caused by an error in the payment info that was entered.  Please ensure that the address and zip code, the expiration date, security code etc. Have been entered incorrectly and is the proper info for the payment option you have chosen to use. (Ex. Visa, MasterCard etc.)

CAN I SELL FIDELO PRODUCTS AT MY RETAIL LOCATION?
We are currently only offering FIDELO rings online but are happy to respond to inquiries about future retail opportunities. Please contact us at support@fidelodesigns.com